Effective Date: January 29, 2024
Thank you for choosing Bioopticshield, owned and operated by Norma. We strive to provide high-quality blue light blocking glasses for your optimal visual experience. In the event that you need to return a product, our Refunds & Returns Policy is designed to make the process fair and transparent for both our customers and our business.
1. Returns Eligibility:
a. To be eligible for a return, your blue light blocking glasses must be unused and in the same condition as received. It must also be in the original packaging.
b. Returns must be initiated within 30 days of the purchase date.
2. Initiating a Return:
a. To initiate a return, please contact our customer support team at [email protected]. Provide your order number and reason for the return.
b. Our customer support team will guide you through the return process, providing you with a return authorization and instructions on how to proceed.
3. Return Shipping:
a. Customers are responsible for the cost of return shipping.
b. We recommend using a trackable shipping service to ensure the safe return of the product. Norma is not responsible for items lost during the return process.
4. Inspection and Refund:
a. Once we receive your returned product, it will be inspected to ensure it meets the return eligibility criteria.
b. If the return is approved, a refund will be processed to your original payment method within 10 business days.
5. Refund Amount:
a. The refund will include the cost of the product and any applicable taxes. Shipping costs are non-refundable.
6. Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions on how to return the product, and a replacement or refund will be issued upon inspection.
7. Customer Support:
a. For any questions or concerns regarding returns and refunds, please contact our customer support team at [email protected].
8. Address for Returns:
Norma Axis 3, Dubai Silicon Oasis UAE
9. Changes to the Refunds & Returns Policy:
a. Norma reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.
By making a purchase on Bioopticshield, you acknowledge and agree to the terms outlined in this Refunds & Returns Policy.
Note: This Refunds & Returns Policy is provided for informational purposes and does not constitute legal advice. If you have specific legal concerns, it is recommended to consult with a qualified attorney.